Privacy Policy

Information we may collect

Through this website, and in particular the consultation enquiry form, we may collect:

• Your name, email address and, if you choose to provide it, a phone number.
• Information you voluntarily share about your goals and what you would like to work on.
• Your preferred coaching format, or preferred way of working together — In-Person, Online or Hybrid.
• Your preferred meeting format for a consultation.

Enquiries are captured by the website's native enquiry form (the "Longevity Consultation" form) and received personally by Kat.

Why we collect your information

We collect personal information so we can respond to your enquiry, arrange and conduct consultations, and deliver coaching services. Where you go on to work with Kat, your information also allows us to provide programming and nutrition guidance, track your progress, and communicate with you throughout your coaching. We also use general information about how the website is used to improve the site and the services we offer.

How your enquiry information is used

When you submit the consultation enquiry form, your details are used to reply to you, understand your goals, and work out whether and how Kat can help. Your information is used only for the legitimate purpose of responding to your enquiry and, if coaching proceeds, delivering and supporting that coaching.

Handling and protection of your information

Kat takes reasonable steps to handle and protect the personal information she holds, in line with good practice. Storage and access are limited to what is reasonably required to operate this website and deliver the services described on it.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

Sharing with service providers

Your information may be shared with service providers required to operate this website and the business — for example, the platform that hosts the enquiry form, or the tools used to communicate with clients. This happens only where necessary, and only to the extent required. Service providers are engaged to help operate the website and business; your personal information is not sold.

Website analytics and cookies

This website may use standard analytics or cookies to understand how the site is used and to improve it. Where applicable, you can manage or disable cookies through your browser settings.

Access and correction

You may request access to the personal information held about you, and you may ask for it to be corrected where it is inaccurate, out of date or incomplete. Simply get in touch and we will assist.

Contacting Kat about privacy

For any privacy question or request, you're welcome to contact Kat through the website's consultation form at /#enquire, or by email at katharina.hillen@changeandfly.com. The website and services operate from Queensland, Australia.

Changes to this policy

This policy may be updated from time to time, and the updated version will be posted on this page.